TheFerretStore.com, a leading on-line pet retailer, today announced a new level of customer service for ferret owners that’s designed to educate, inform and assist ferret owners with questions ranging from proper care to the best food available for their pet as well as personal assistance when shopping for ferret products.
The new program is led by TheFerretStore.com’s resident “ferret expert,” Kristen Onasch, who brings nearly a decade of ferret experience to the program. Customers shopping for ferret product at TheFerretStore.com have the opportunity to engage in “Live Chat,” a real-time text conversation, with Kristen and can ask all types of ferret related questions and get expert answers and advice. Additionaly, a toll-free number (1-877-320-9162) has been established as a “Hot Line” for ferret owners looking for advice.
“Our business has always been focused on the ferret owner and providing them with a level of service and dedication they’re not going to get elsewhere,” commented Scott Sanfilippo, president. “Our new customer service initiative takes our long standing tradition of providing our customers with exceptional service to the next level. With our in-house experts, years of experience and cutting-edge technology, we’re giving our customers something they never experienced before.”
Other features of the program include personal shopping assistance, a customer newsletter featuring articles on ferret care and product recommendation and an online community located at https://www.FerretStoreInteractive.com with articles, pet adoption information, contests, photos, and more.