This time of year many eCommerce store owners are busy on many fronts; handling an increase in customer calls, processing the influx of holiday orders, juggling inventory to make sure stock levels are adequate for the rush, and bitching about Amazon. While the bitching about “Big A” goes on every… Read More "“%$#@ Amazon!” Or, “Quit Complaining and Concentrate on What Matters Most.”"
Author: Scott Sanfilippo
“Ted Who?” Or, “Making a Fortune One Medicine Show at a Time.”
The other day I was copied on a group email where the sender was passing along a video of someone or something named “Ted.” Since it was (Throwback) Thursday, I thought a frequent-flyer friend was sharing a video of United Airlines failed attempt at creating a low-cost, spinoff airline back… Read More "“Ted Who?” Or, “Making a Fortune One Medicine Show at a Time.”"
“Senseless Acts of Animal Murder.” Or, “It’s Time for a Call to Action.”
For the second time this week, I’m sitting here shaking my head at two news stories about the unwarranted killing of animals – one for sport, one disguised under the cloak of safety. Both of which have no consequences. The first comes from my home state, Florida, where two men,… Read More "“Senseless Acts of Animal Murder.” Or, “It’s Time for a Call to Action.”"
“Keeping Customers Coming Back = Keeping the Lights On.” Or, “An Hour with the eCommerce Experts.”
On Tuesday I had the pleasure of being a guest on Shawna Seigel’s eCom Experts talk show. Now throw me in front of a microphone and I’ll babble on about just about anything, but instead of talking about how many olives I prefer in my Martini, we discussed my third… Read More "“Keeping Customers Coming Back = Keeping the Lights On.” Or, “An Hour with the eCommerce Experts.”"
“Podcast?” Or, “Who Wants to Listen to Me!”
Yeah, it’s been a bit since I’ve sat back and written a piece for my blog. I certainly hope you’ve missed me! But something tells me you haven’t. As Shakespeare, or someone like that once said, “you’ll miss me when I’m gone.” Over the past few weeks I’ve developed something… Read More "“Podcast?” Or, “Who Wants to Listen to Me!”"
“Cruise Director Scott?” Or, “What to Wear (or not) to a Job Interview.”
The other day, a friend of mine had a job interview and he was worried about what he was going to wear. “Wear what you’re comfortable wearing,” was my word of advice. Not sure if he took it or not. Now, I don’t know about you, but I’ve never made… Read More "“Cruise Director Scott?” Or, “What to Wear (or not) to a Job Interview.”"
“The Worst Table in the House.” Or, “How to Turn me Into a Difficult Customer.”
Every restaurant has one. Some have more than one. But no matter how many they have, they all suck when you manage to get one. I’m not talking about the server who sees your empty martini glass but doesn’t have the foresight to bring you another, or the hostess who… Read More "“The Worst Table in the House.” Or, “How to Turn me Into a Difficult Customer.”"
“What Did We Do Before Google?” Or, “Thoughts on SEO and PR Firms.”
As web surfers, how many times a day do you click over to your favorite search engine and type in a question to find the answer to something you’re looking for? I pondered that for a moment after having one of those moments when I asked myself philosophically, “what did… Read More "“What Did We Do Before Google?” Or, “Thoughts on SEO and PR Firms.”"
“The Potential Customer.” Or, “Why Customer Service Takes a Special Breed.”
Every now and then I run into that one person who manages to push me over the limit of mental stability. Usually it’s a friend who is keen enough to know what strikes a nerve, and like a sadistic dentist, digs at the root until I politely tell him or… Read More "“The Potential Customer.” Or, “Why Customer Service Takes a Special Breed.”"
“Another Reason to Love UPS and FedEx.” Or, “eCommerce Store Owners, December 29, 2014 is Coming Soon!”
“At least they’re waiting until after Christmas.” I had to clean up that sentence a little bit after a fellow eCommerce store owner forwarded me the email he received from UPS last week letting him know that starting December 29, 2014 the shipping company would be using a dimensional weight… Read More "“Another Reason to Love UPS and FedEx.” Or, “eCommerce Store Owners, December 29, 2014 is Coming Soon!”"