When I can’t sleep I usually find myself reaching for my iPhone or iPad to check email. Yeah, it’s a bad habit. Especially when it’s two or three in the morning. A quick email check can often times lead into me taking twenty minutes to write a “short” response. Last… Read More "“Performance Reviews are Hogwash.” Or, “Insomnia and Human Resources.”"
Author: Scott Sanfilippo
“Finger Pointing Over Bad Search Results.” Or, “Sins of the Past Impact the Future.”
If you have a website or eCommerce store, you probably have an intense hatred towards Google. Just the words “panda” or “penguin” strikes fear in you to the point where you can’t watch Animal Planet anymore. For those of you who don’t know what the heck I’m talking about, here’s… Read More "“Finger Pointing Over Bad Search Results.” Or, “Sins of the Past Impact the Future.”"
“It Doesn’t Suck to Be Over 40.” Or, “Celebrate Your Customer’s Birthdays with Reward Marketing.”
Happy Birthday to me. Well, not yet. It’s a couple days away and in case you’re wondering, I’ll simply say I fit into the age group referred to as “over 40.” One thing about the annual celebration of being one year closer to death, is the coupons. Yes, the coupons.… Read More "“It Doesn’t Suck to Be Over 40.” Or, “Celebrate Your Customer’s Birthdays with Reward Marketing.”"
“I’m Gonna Sit Right Down and Write a Letter.” Or, “That’s One Bad Ass Burrito at Glickman’s”
The art of sitting down and writing a letter has been replaced by typing out an email or sending a text message. I was never one to send a letter. With an attention span as short as my temper, even an email more than two paragraphs long gets the trash… Read More "“I’m Gonna Sit Right Down and Write a Letter.” Or, “That’s One Bad Ass Burrito at Glickman’s”"
“I’m Dreaming of a Green Christmas.” Or, “Get Your Store Ready for the 4th Quarter… NOW!”
As we turn a page on the calendar, I find it hard to believe that the year is half over and that supermarkets jack up the price of hot dogs right before the July 4th holiday. While most of our thoughts are on a three-day workweek, fireworks, the tank of… Read More "“I’m Dreaming of a Green Christmas.” Or, “Get Your Store Ready for the 4th Quarter… NOW!”"
“Hold it! Don’t Post That!” Or, “Our Private Lives in a Social Media World.”
What did you have for lunch today? Oh, never mind. I saw the picture of the two chili dogs, fries and a milkshake that made me very envious. Aren’t you on a diet? How was work? Oh never mind. I saw that post about your boss. Is he really that… Read More "“Hold it! Don’t Post That!” Or, “Our Private Lives in a Social Media World.”"
“Things Happen for A Reason.” Or, “Machines, Sweat and Perseverance.”
They say things happen for a reason. Not sure if I’m entirely onboard with that at the moment. For example, right now I’m sitting in my underpants, sweating like a tax cheat at lunch with an IRS agent, in an 87 degree house staring at the air conditioning repair man… Read More "“Things Happen for A Reason.” Or, “Machines, Sweat and Perseverance.”"
“Following Up on Happy Employees.” Or, “Take Your Hat Off.”
Yesterday’s blog post about making employees happy has quickly risen to the second most popular post on my website. Hopefully the people who are reading it are taking some of the things I talked about and are making plans to implement them in their own businesses. I’ve gotten quite a… Read More "“Following Up on Happy Employees.” Or, “Take Your Hat Off.”"
“Happy Employees = Happy Customers.” Or, “Let Them Eat Cake.”
I spend a lot of time writing about how to keep your customers happy. Yeah, I’m sure you’re sick of me telling you that a six step return policy isn’t what one would consider “customer friendly.” But keeping customers happy is just one part of making sure your business is… Read More "“Happy Employees = Happy Customers.” Or, “Let Them Eat Cake.”"
“Pay-Per-Click, Videos and SEO Oh My!” Or, “The Answer Man Cometh.”
Time for answer some questions from the folks who care enough to ask for my opinions and chide me for picking on ladies who use handkerchiefs. So, after a word from our sponsor, I give you today’s batch: I read your comments the other day about the new store owner… Read More "“Pay-Per-Click, Videos and SEO Oh My!” Or, “The Answer Man Cometh.”"