Author: Scott Sanfilippo

How well do you communicate with your employees? I’m not talking about walking around the office and saying hello. I’m talking about keeping them informed about what’s going on in the company, sharing important news about new products, talking about issues that may impact business and taking time to recognize… Read More "“Communication is Key with Employees.” Or, “A Little Pizza Goes a Long Way.”"

Is it any surprise that the United States Postal Service is closing mail processing plants and considering dropping Saturday delivery? Nope. When was the last time you sat down, wrote a letter and mailed it? Do you still sit down with a pile of bills each month and handwrite checks… Read More "“Requiem for the Postal Service.” Or, “Thank You Mr. Pitney. You’re Welcome Mr. Bowes.”"

I sat in the dentist’s chair with my mouth propped open as a drill dug deep into my molar.  As I anxiously prayed that the Novocaine wouldn’t suddenly stop working, the television on the wall was tuned to ABC and the bantering women of The View were discussing – vagina tightening.… Read More "“My View from the Dentist’s Chair.” Or, “Tighten Up.”"

“Just because your have an eCommerce store doesn’t mean you’re exempt from having a customer service department.” I don’t know how many times I’ve told online store owners that over the years. Some agree with me while others are steadfast in their belief that customer service shouldn’t exist in the… Read More "“We No Longer Take Orders By Phone.” Or, “Take Your Business Seriously!”"

Sometimes I get into crazy, mundane conversations. I don’t know how, it just happens. The other day, I ran into someone I haven’t seen in about two weeks. He went on to explain that he was in New York for a few days and how much he hates to fly.… Read More "“Masks on a Plane.” Or, “How to Keep Germs at Bay.”"

“Coming up next, the FedEx video that went viral. What does Fred Smith have to say about it.” With a lead in like that, I had to stop channel surfing for a few minutes and see what the fuss was all about. In the true sense of sensational journalism, the… Read More "“The FedEx Hidden Arrow.” Or, “Fred Smith, Brian Williams and the Memphis Hub.”"

“Hey, nice phone.” At first I thought the guy with the Just for Men beard was making fun of me. I was ready to retaliate with some sarcasim about his pink shirt, but I realized he was serious when he asked me where I got it. For as much as… Read More "“Hey Nice Phone.” Or, “My iPhone Goes Retro with a Pop Phone Handset.”"

“Do you have a pen I could borrow?” I looked around my work space and there was nothing. I opened my laptop bag and I came up empty. Not a pen or pencil in sight. Thinking about it, it’s not that often that I use a pen or pencil anymore.… Read More "“Is the Pen Still Mighty?” Or, “An Inky Pinky Finger.”"

OMG! It’s Valentine’s Day! Can you feel the excitement in my voice? As a single guy of 40 (almost 41), it’s one of those holidays that I wish would just go away. Not because there’s no romance in my life, but because it screws with my normal routine. For example,… Read More "“Valentine’s Day & The Single Guy.” Or, “Avoiding the Heart Shaped Pizza.”"

Two week ago it was, “are you getting in on the Super Bowl pool?” Last week it was, “are you getting in on the Power Ball?” The answers to both questions were a resounding “no.” You see, I’m not a lucky person. I shouldn’t say that, so let me rephrase… Read More "“You Getting in on the Power Ball?” Or, “Looking for the Pattern.”"