In the last ten minutes, I’ve heard crickets chirping, horns blowing, bells going “ding” and other assorted nonsense. Like one of Pavlov’s dogs, each unique sound resulted in me stopping what I was in the middle of doing and react. Answer the phone. Respond to a text message. Tell someone… Read More "“Wow, What a Great Sandwich.” Or, “How Technology Kills Productivity”"
Author: Scott Sanfilippo
“Life’s Journeys.” Or, “A Photographic Look at Life an Island at a Time.”
Here’s the part when people will say, “Yeah Scott, go ahead, rub it in.” I just returned from a ten day cruise on the six-star luxury ship, Seven Seas Navigator, which is part of the Regent Seven Seas Cruises line. With only 450 guests, the ship is not the largest… Read More "“Life’s Journeys.” Or, “A Photographic Look at Life an Island at a Time.”"
“One Bad Apple (Store Employee).” Or, “Why Customer Service Matters.”
For as much as I like Apple, I hold a certain disdain for their retail stores. I’m sure you have experienced the overcrowded, over heated, wall-to-wall people atmosphere inside an Apple Store. Like a meat market, you need to take a number to be served, then wait upwards of a… Read More "“One Bad Apple (Store Employee).” Or, “Why Customer Service Matters.”"
“eCommerce. Are You In It To Win It?” Or, “Churn, Baby, Churn.”
On a weekly report I got this morning, the word “churn” came up several times. Sorry Paula Deen fans, we’re not making our own sweet cream butter here, we’re talking about “churn” as in loss of customers. In business it’s one of the seven words you never want to hear… Read More "“eCommerce. Are You In It To Win It?” Or, “Churn, Baby, Churn.”"
“It’s Time to Fire Your Social Media Management Company.” Or, “Man, What a Mess!”
There was something awfully familiar about some Facebook and Twitter posts I’ve seen from a few businesses in the Scranton / Wilkes-Barre, PA area. They weren’t just familiar, they were exactly the same. Word for word, picture for picture, the only thing different was the company name. At first I… Read More "“It’s Time to Fire Your Social Media Management Company.” Or, “Man, What a Mess!”"
“5 Simple Rules for Company Christmas Parties.” Or, How Not to be the Next Jerry Penacoli”
It’s just about time for your company Christmas party. Whoops, sorry. I must be politically correct and bow down to the establishment for just a second. It’s just about time for the End of the Year Celebration sponsored by your company. No matter where you work, the stories from these… Read More "“5 Simple Rules for Company Christmas Parties.” Or, How Not to be the Next Jerry Penacoli”"
“@ComcastCares.” Or, “CableCard Hell.”
Utilities. Love ’em or hate ’em, we gotta have ’em. Having a relationship with the cable, water, gas, telephone and electric companies is like being in a bad marriage that even a divorce can’t help. They all boast about awards they receive for customer service, but I have rarely witnessed… Read More "“@ComcastCares.” Or, “CableCard Hell.”"
“OMG Free Shipping Day is Here!” Or, “Ho Hum. Yawn. Wake Me When It’s Over.”
In case you don’t know, or just don’t care… today is Free Shipping Day. Did you feel that bit of excitement pulse through your body as I read that? No? Ok, we’re on the same page then. On the heels of Black Friday, Small Business Saturday and Cyber Monday, today… Read More "“OMG Free Shipping Day is Here!” Or, “Ho Hum. Yawn. Wake Me When It’s Over.”"
“Obituaries & Caper Berries.” Or, “Did Jack Just Pass?”
One of the first things I do each morning is read the obituaries. Even before I glance at the day’s top stories, I hit the obits. I’m not exactly sure why or how this morning ritual came to being, but it did. In some weird way, reading the life’s accomplishments… Read More "“Obituaries & Caper Berries.” Or, “Did Jack Just Pass?”"
“Gordon Ramsay Tackles eCommerce.” Or, “You #$%@ Little @&$#!”
When Gordon Ramsay walks into your restaurant with the crew from Kitchen Nightmares, more than likely he’s a little too late. I’m sure you’ve seen at least one episode of the reality show where failing restaurant owners call upon the bombastic Chef Ramsay for one last shot at saving their… Read More "“Gordon Ramsay Tackles eCommerce.” Or, “You #$%@ Little @&$#!”"