As most of my readers know, I fly frequently. Actually, I fly a lot! I find that my best ideas for blog post come from my time spent in the sky, and this is no exception. I’ve been flying JetBlue a lot recently, and Tuesday night I was on a… Read More "Why can't we all follow the rules?"
Scott Sanfilippo's Blog
The Blooper Reel
Today I had to record a series of videos for an email campaign we’re doing for Solid Cactus Call Center. While I’m usually quick to bang these things out, today was an exception…. but we had some fun! Screwing up along with me is Katrina Domkowski and Becky Pokorny who… Read More "The Blooper Reel"
When did customer service become a four-letter word?
Anyone who has done business with or worked with me knows that I take customer service very seriously. In business I don’t create policies that aren’t customer friendly and I don’t tolerate team members who don’t embrace my “above and beyond” philosophy for making a customer happy. I created the… Read More "When did customer service become a four-letter word?"
The Boot Camp Pictures I Wasn't Supposed to See!
I wrote about another successful Solid Cactus Boot Camp that wrapped up Friday night (October 16, 2009) with our closing cocktail reception, dinner and “commencement.” For some reason, I always miss out on the fun that happens AFTER the event! Days, weeks, even months later I end up hearing the… Read More "The Boot Camp Pictures I Wasn't Supposed to See!"
Wedding, $150. Funeral, $2,995. Saving Money, Priceless.
Back in February, I had to visit the Clerk of Courts Office at the Palm Beach County Courthouse in Florida. While I was there I noticed a flier advertising the “Sensible Start Wedding Package” with a price point “less than $150.” You get your marriage license, the ceremony in the… Read More "Wedding, $150. Funeral, $2,995. Saving Money, Priceless."
Learning Our Way to eCommerce Success
One of my roles as a marketing consultant for Solid Cactus, is to organize an event called Solid Cactus eCommerce Boot Camp. These three day events held at various times throughout the year are a three-day gathering of eCommerce store owners from around the country. Informational sessions are put on… Read More "Learning Our Way to eCommerce Success"
Disney Reinvents the Tupperware Party
I remember back in the 70’s, my mother hosted “Tupperware Parties.” A gathering of chatty, middle-aged women, grazing on dip, “burping” colorful plastic containers and marveling over the Flavor Saver. Home parties were popular not only with Tupperware but with Avon, Mary Kay and more and housewives across America were… Read More "Disney Reinvents the Tupperware Party"
Fun with Baby & Peanut
Like a usual Wednesday, I had dinner at Pazzo Restaurant, in Pittston, PA. Before I left, I had to bring Baby and Peanut some of Pazzo’s homemade meatballs. They were a big hit with the pups, and shortly after devouring them, they were both ready to cuddle and go to… Read More "Fun with Baby & Peanut"
Someone's got a case of the Monday's
Yesterday, I wrote about the death of my 9 year old Chihuahua, Freckles. She passed away Monday from liver failure. Just a few hours after learning of her passing, I was scheduled to be on a 6:57pm flight from Ft. Lauderdale, FL to Newburgh, NY. I left Boca Raton around… Read More "Someone's got a case of the Monday's"
The Circle of Life.
To say I started this week off on a bad note would be an understatement. This is part one! Let’s go back to last Wednesday. I took my one 9 year old Chihuahua, Freckles, to the vet. She was scheduled to have a hernia operation and I dropped her off… Read More "The Circle of Life."